Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
How does the subscription box work?
When you subscribe to a subscription box from My Pet Gift Box, you will receive a box packed full of top brand dog toys, treats and accessories, individually tailored to your pet, within 3-5 working days of your subscription payment. Depending on your chosen plan, your subscription will renew automatically every month, every 3 months or every 6 months on the date on which you originally placed your order (so if you ordered your first box on the 14th of the month, you will be billed on or around the 14th of the following month).
Is there any commitment?
Your subscription can be cancelled at any time by logging in to your account with My Pet Gift Box or by emailing firstname.lastname@example.org. If you wish to cancel or pause your subscription, please let us know at least 72 hours before your next renewal payment to ensure that you are not billed for your next subscription period. If you cancel our pause your subscription within 72 hours of your next renewal payment, you will be billed for the following period and will receive your next box.
Can I customise the subscription box for my pet?
My Pet Gift Box is the UK’s only 100% personalised subscription box for pets. Our team of experts individually handpick a box of top brand toys, natural treats & chews and accessories that are specifically tailored to your pet. To ensure that your boxes are suitable for your pet, please ensure that you complete the short questionnaire when placing your order.
What is in the Box?
Your monthly box will include a minimum of six products combining toys, treats and accessories. Each box is individually handpicked by our team to ensure that it is tailored to your pet.
What else will I get with my subscription?
With a My Pet Gift Box membership, you will receive:
- Enjoy a handpicked box of at least 6 top brand quality toys, treats and accessories that is tailored for your pet every month
- Flexible delivery frequency – choose from monthly, quarterly or every six months
- Savings up to 35% off premium brand toys, treats and accessories
- Themed boxes at Easter, Halloween & Christmas
- A FREE gift and card on your pet’s birthday
- Exclusive offers, deals and promotions
- Regular gifts for you (you need to be pampered too sometimes!)
- No commitment. Cancel or pause your subscription at any time
- Quality guarantee – if you are not 100% happy with any items in your box, we will replace them free of charge
When will I receive my box?
Your box will be delivered within 3 to 5 working days of payment. If your box doesn’t arrive, please contact us at email@example.com so that we can investigate further for you.
How do you personalise my box?
When you place your order, you’ll be asked a few questions to complete your pets profile. We’ll use this information to tailor your future boxes.
Can I gift a box to someone?
Yes, you can send a monthly, quarterly or six monthly box to someone special. To order as a gift, complete your order and add a gift message at checkout.